Our Tech Support Team use TeamViewer, Skype, Emails as tools to provide Free Online Support, Please contact us by email support@bigpack.com.au during working hours Monday to Friday 9:00am to 5:00pm excepts public holidays.You can download a TeamViewer Software for FREE from 

https://www.teamviewer.com/en/

Once it is downloaded, you will be able to get an user-id and password. Simply share the codes with our support team and keep your network connected and TeamViewer running. We will contact you and setup through computer.To avoid a long time waiting on the phone, please get the software ready before you ring us, and better book a time with our tech for the remote assistance.